During The Tenancy
Rent Payments
Paying rent is hassle free for our tenants. We supply all new tenants with our "Direct Debit System" to automatically pay their rent on the due date directly from their bank account if they choose this option. They can also pay by cash or cheque at either the Greensborough or South Morang office.
We believe in assisting tenants paying their rent by offering different methods of payment thus reducing rent arrears and minimizing the inconvenience caused by late payments.
Arrears Control System
Our computer system is programmed to print an "Arrears Report" which shows any tenants that are behind in their rent. The printout shows the property address, the tenants’ name, the date the rent was due and how much is overdue.
These reports are generated every day, so that tenants who fail to pay their rent for whatever reason, are contacted immediately. Those that do not respond to a phone call or a reminder letter, are served with a warning letter, explaining that if they fail to pay, or do not contact our staff to make arrangements to pay, they will be served with a "Notice to Vacate" which gives them fourteen days to vacate. This is usually sufficient incentive to get most tenants in to pay their rent. However, should this warning letter fail to bring results, our staff will contact you to discuss the matter as to whether to proceed with an application to the Victorian Civil and Administrative Tribunal (VCAT).
Periodic Inspections
We undertake periodic inspection of your property on a six month basis. When your property is inspected it is allocated a date for when the next inspection is to be conducted. Following a routine inspection we forward you a written report detailing the condition and any recommended routine maintenance or optional works such as repainting or re-carpeting.
Repairs and Maintenance
Tenants are required to report all maintenance and repairs that need to be undertaken to our office. We monitor repairs very closely and act according to your instructions. Should a repair of a more urgent nature be reported, such as hot water, we need to attend to this as soon as possible as it is an essential service. We maintain complete records of maintenance carried out to your property for future reference. Our office has a large list of reputable tradespeople that can be contacted to carry out the required maintenance. Alternatively, if you have a preferred contractor, please advise our office.
Lease Renewals
Approximately three months prior to the expiry of a fixed term agreement notification will be sent out to both the landlord and tenant. This includes an inspection and rent review if required. Upon request from the landlord or tenant, we will prepare a new lease for a further fixed term.
Annual Statement
Our office produces Annual Financial Statements during the month of July which gives a summary of income and expenditure for the financial year. This will save you time and money when dealing with your accountant.
END OF TENANCY
Vacating Notice
Tenants are required to give 28 days notice of their intention to vacate. Once the notice is received we then confirm this in writing with the landlord.
As soon as notice is received, we actively begin to re-market the property to attract a new tenant as soon as possible.
Final Inspection
Our office will conduct a thorough final inspection of the property using the original condition report as a guide. Any areas that are not satisfactory will be discussed with the tenant.
We will ensure that the property has been well maintained and if there is any maintenance required, we will organise in consultation with landlords, tenants and tradespeople.
Bond Claims
If there is a claim against the bond money and an agreement cannot be reached within 10 business days we will lodge an application with the tribunal to resolve the dispute. Our office will represent the landlords claim and provide all the necessary evidence such as photos, quotes and lease documents.
It is our aim to reach an amicable resolution prior to a hearing as the Tribunal’s determination is final and there are no appeals.